Chan Brothers travel agency

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As one of Singapore‘s largest travel agent and tour operator,  Chan Brothers travel agency is the widest choice of destinations from the mainstream to the exotic ones.

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Overview

While we explore new destinations and venture into opening the roads less travelled, we consistently review and revisit existing ones with new itineraries and experiences. By maintaining a strong marketing and communications link with our customers, prospects, business partners and the general buying public, we attain top-of-mind recall as a reliable travel agency providing quality packages at value-for-money prices. For the past 50 years, we take pride in satisfying and surpassing our customers’ expectations with tour experiences that get them to return time and again. We were also the first to set up a sophisticated online travel infrastructure and a call centre as part of our continuous efforts to offer seamless travel experiences from the first touch point to utilisation of service.

Chan Brothers Group of companies encompass Asia Global Vacation, specialising in affordable good value tours for your dream vacation including the Euroworld brand, your gateway to flexible and affordable Europe travel; company-owned franchise shop, Chan’s World Holidays, a bespoke travel agency offering off-the-beaten-track unusual vacations and Muslim tours; Chan Brothers Express, specialising in Club Med holidays and regional beach getaways; and iconic Chan Brothers Travel Powerhouse with our widely acclaimed package tours, Free & Easy+ Holidays, Worldwide Cruise Centre, Customised Easy Holidays, as well as flight and hotel online portals.

Chan Brothers Travel (via zedope.weebly)

With over 50 years’ worth of happy customers, no one comes close to Chan Brothers for perfecting the holiday experience. Holidays are just better with people you know and you are in great company with Chan Brothers who knows the world like no other.

People

Our core values is customer focus, excellence, innovation, integrity, passion, teamwork. Everyday is a FUN, because we serve with LOVE. Our mission is “You Dream, we deliver. Everyday is gonna be holiday.” and our vision is “To be a world-class travel icon that delivers magical experiences.”

Valued employees are the lifeblood of any business and especially so in the travel industry. We provide an integrated and sustainable scheme that attracts and retains talented people, and caters for personal and professional development.

We develop our training and development programmes to meet the challenges of changing technologies and trends. While we help our employees to develop their careers, we give our business a highly skilled workforce and a competitive advantage in the market. In 2012, we were awarded WSQ Most Supportive Employer Award – Tour and Travel category by Workforce Development Agency in recognition of our efforts in supporting WSQ through the hiring of WSQ graduates, sending staff for WSQ training and adoption of WSQ schemes

Chan Brothers Travel (via travelweekly-asia)

Some significant milestones

2017:  the only travel agent in Singapore awarded Platinum in Reader’s Digest Trusted Brands 2017 and 9 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.

2016: Launched Travel Advisor app which offers prospective travellers ready tour information and functions at their fingertips, including pre-departure briefings, tour notifications, balance payments, post-tour feedback and more.

2015: Chan Brothers Travel was successfully awarded the Singapore Service Class Certification by SPRING Singapore on 27 August 2015. The Singapore Service Class certification was a testimony of our commitment to attain service excellence in all aspects of customer service. It also marked the travel agency’s progress in its one and a half year Customer Centric Initiative (CCI) journey. 

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